Frequently Asked Questions
Everything you need to know about your Skullcandy gear.
How do I pair my Skullcandy wireless earbuds?
To pair your earbuds, remove them from the charging case and ensure they are in pairing mode (indicated by flashing LEDs). Open the Bluetooth settings on your device and select your Skullcandy model to connect.
What is the warranty policy for Skullcandy products?
We offer a 1-year limited warranty on all electronics. If your product has a manufacturing defect, we will replace or repair it. Please ensure you have your proof of purchase when submitting a claim.
How long does shipping take for my order?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout if you need your audio gear sooner.
Are Skullcandy headphones water-resistant?
Many of our products feature IPX ratings for sweat and water resistance, such as the Indy and Push series. Please check the specific product specifications for the exact rating before exposing them to moisture.
What is your return policy?
If you are not satisfied with your purchase, you can return items bought directly from our website within 30 days of delivery for a full refund, provided they are in their original packaging.
What should I do if I lose one of my True Wireless earbuds?
Through our Fearless Use Promise, if you lose or break a part of your True Wireless earbuds, we offer a discount on a replacement component to get you back to your music.